Quality statute

1. TARGET GROUP

Raja Psychology works in the Generalist Basic Mental Health Care.

(Young) adults and young people can come to our practice with the following problems:

• Anxiety Complaints
• Depression
• Stress-related complaints
• Identity issues
• Acculturation Problems
• Trauma

Raja Psychology specializes in treatment conversations with adolescents and young adults. On the basis of elements from the theory of presence, psychodynamic psychotherapy, Acceptance & Commitment Therapy (ACT) and cognitive behavioral therapy, work is done to improve functioning in various areas of life.

In addition to young adults, young people and adults can also contact Raja Psychology for tailor-made treatment.

2. COMPOSITION OF THE PRACTICE

The following care-providing employees are associated with Raja Psychology:

• Shehzad Raja, GZ psychologist BIG 89919007125
• Emma de Kreek, remedial educationalist
• Maame Hammond, psychologist
• Antony Robert, psychologist
• Wesley Sewnundun, psychologist
• Shahad Alsuhairi, psychologist

3. PROFESSIONAL NETWORK

Raja Psychology uses a professional network including general practitioner(s), fellow psychologists and psychotherapists and mental health institutions.

In the professional network, Raja Psychology most frequently collaborates with:

• Medicor general practice
• Psycho Info Group
• Buutvrij Psychologists
• Psychologist practice Sane
• Lucertis ADHD Life Course Clinic
• Social neighborhood teams

Raja Psychology uses that professional network in the following situations, unless the patient does not give permission for this:

• scaling up and down; if more intensive treatment is necessary, consultation will be held regarding referral to Specialist Mental Health Care
• Diagnosis; for diagnostic issues, consultation takes place with fellow psychologists and psychotherapists
• Consultation; for specific requests for help, the network is called upon
• medication; contact with general practitioner regarding drug treatment

After registration and/or intake, clear agreements are made at Raja Psychology regarding accessibility and working arrangements from the Basic GGZ. Here it is clearly agreed with patients that they can visit their own GP practice/post during evening/night/weekend/crises. After assessment, the on-call GP could take further steps in the care process.

Raja Psychologie can be reached during office hours, no specific agreements have been made with the mental health crisis service, HAP or A&E.

4. CONTRACTS WITH HEALTH INSURERS

Raja Psychology has contracts with all health insurers in the Netherlands. All treatment trajectories in the General Basic Mental Health Care/Care Performance Model are therefore fully reimbursed by the health insurers. However, it should be taken into account that the treatment conversations will burden the deductible.

For more information regarding contracts with health insurers, reimbursement options and discount options, please contact the administration: administration@rajapsychologie.nl

The rates used at Raja Psychology can be found on the website or in the practice. This applies to both the rate for other (healthcare) products for non-insured care (OVP rate) and the rate for self-payers.

Raja Psychology charges a rate of 50 euros per no-show. This amount is not reimbursed by the health insurer. Appointments must be canceled at least 24 hours in advance by email or telephone. Agreements about this are made during intake and the conditions and agreements can also be found in our practice.

5. QUALITY GUARANTEE

Raja Psychology meets the following quality requirements, arising from our professional registration, specialty or branch/professional association:

• Intervision
• Refresher training
• The professional code
• Basic quality requirements of my profession: https://www.lvvp.info/redactie/ckeditor422/plugins/doksoft_uploader/userfiles/files/Quality criteria.pdf

6. COMPLAINTS AND DISPUTES

Patients can contact colleagues from the practice themselves with complaints about Raja Psychology or the treatment. In most cases it is possible to discuss complaints and dissatisfaction together and to find a suitable solution. If this is not possible, an appeal can be made to the complaints officer. Raja Psychology is affiliated with the complaints and disputes procedure of the LVVP. The complaints and disputes procedure can be found here:

https://lvvp.info/over/wet-en-regelgeving/wkkgz/de-lvvp-doelen-en-geschillenregeling

7. HOLIDAY AND EMERGENCY REGULATIONS

During holidays and calamities, patients are informed who they can turn to in the absence of their practitioner. During absence during vacation and illness, patients can contact: Sabine Feith, info@buutvrijpsychologen.nl

At Raja Psychology, transfer is arranged and recorded in the event of sudden closure of the practice due to death or other calamities.

THE TREATMENT PROCESS –

THE TRACK THAT THE PATIENT TAKES WITH RAJA PSYCHOLOGY

8. WAITING TIME FOR INTAKE AND TREATMENT

At Raja Psychology we strive for the shortest possible waiting times. After registration for treatment in the Basic GGZ, intake can usually take place within 1 week, depending on the flexibility of patients in scheduling appointments. The treatment appointments can be scheduled immediately after intake. If there are waiting times, this will be clearly stated on the website. The waiting times will then be updated monthly and will also be available in practice. You can always contact the practice by telephone for current waiting times.

9. REGISTRATION AND INTAKE

At Raja Psychology, the registration procedure is arranged as follows:

The telephone registration is handled by the main practitioner and practice holder Shehzad Raja. After a short explanation regarding registration and request for help, the intake can be scheduled within 1 week. The main practitioner Shehzad Raja is always present at the intake.

A patient can be referred back to the referrer – if possible with appropriate advice – if Raja Psychology does not have a suitable offer for the patient’s request for help.

10. DIAGNOSTICS

The diagnosis for the treatment is made at Raja Psychology by Shehzad Raja, who works as a practice holder/GZ psychologist (9406) within the Generalist Basic Mental Health Care.

11. TREATMENT

At Raja Psychology, the treatment plan is drawn up in consultation with the patient by Shehzad Raja, who works as a practice holder/GZ psychologist (9406) within the Generalist Basic Mental Health Care. The point of contact for the patient during treatment is Shehzad Raja, who works as a practice holder/GZ psychologist (9406) within the Generalist Basic Mental Health Care.

When registering, patients are informed about the person who is the point of contact during the treatment.

After the intake interview, with the patient’s permission, a message may be sent via a secure route (Zorgmail) to the referrer with our findings, diagnosis and treatment plan.

After completion of the treatment process, a message will be sent to the referrer with a summary of treatment and advice regarding follow-up. In the case of longer treatment (> 30 weeks), an interim message may be sent to the referrer regarding the progress of the treatment.

At Raja Psychology, care is taken to ensure good communication with the patient and – if applicable and with the patient’s consent – ​​their next of kin about the course of the treatment. This is done by coming back to the treatment plan at every treatment contact and discussing the progress of the treatment.

The progress of the treatment is monitored at Raja Psychology as follows:

• Treatment plan progress meeting
• Evaluation
• Questionnaires, ROM

12. EVALUATION OF TREATMENT VIA ROM

At Raja Psychology, the progress, efficiency and effectiveness of the treatment are evaluated on the basis of questionnaires (Routine Outcome Monitoring = ROM).

We have an agreement with the Stichting Vrijgevestigden ROM (SVR) for the supply of ROM data to the Benchmark GGZ Foundation (SBG).

At Raja Psychology, the progress, efficiency and effectiveness of the treatment are evaluated periodically and in good time with the patient (and possibly his next of kin). The standard period for this is 10 weeks.

The satisfaction of Raja Psychology’s patients is measured on the basis of evaluation interviews with patients during and at the conclusion of treatment. Questionnaires are also available at our practice for this purpose. The results from the questionnaires will be used to apply improvements and they will also be placed on our website and updated annually.

13. CLOSURE/AFTER CARE

At Raja Psychology, the results of the treatment and possible follow-up steps are discussed with the patient (and possibly his relatives). If necessary, a crisis plan and/or relapse prevention plan will be discussed.

The referrer will be informed of this by means of a closing letter, unless the patient objects to this.

If further treatment is required, specific advice will be given to the referrer. Where necessary, the follow-up practitioner is informed about the course of the treatment and the results obtained are accompanied by follow-up advice, unless the patient objects to this.

DEALING WITH PATIENT

Raja Psychology always asks for the patient’s consent when sharing data with professionals not involved in the treatment.

In situations in which professional secrecy may be breached, the applicable guidelines of the professional group are used for this purpose, including the reporting code for child abuse and domestic violence (in the event of a conflict of duties, suspicion of child abuse or domestic violence), the step-by-step plan for material control and the control plan at the health insurer. is requested (for material control).

At Raja Psychology, the privacy statement is used if the patient does not want to make his diagnosis known to his health insurer/DIS.

About us

Within Psychologenpraktijk Raja we work together in openness and equality in a close-knit team.

With passion and energy!

We do our work with passion and get energy from what we do. We believe it is important to make a real difference by helping young people and young adults. We provide a homely and relaxed atmosphere, so that you feel good in practice. We are open-minded and creative and enjoy developing new forms of aid. Empathy, involvement and flexibility are characteristic of our team.

It’s about you!

At Raja Psychology we will talk to you about what you encounter and what you would like to achieve. Together we look at exactly how the sessions will be structured and which additional activities within our practice you could participate in to work on your goals. We also agree which form of therapy and method suits you best and we look at how many sessions we think we need. We think it’s important that you are able to give your life the direction you want again.

The care from our practice can be reimbursed.

More information about reimbursement

Being active together

Working for change and improvement is a process in which we will work on how you think about things, how you feel and how you behave. In our practice we believe that it can be extremely supportive to be active together and gain new experiences.